Remember those links to the SDL knowledgebase, only to be greeted with the error message, “The article you are looking for does not longer exist”… etc…? Generations of translators are used to not finding absolutely anything on the SDL knowledgebase, no matter how hard we tried. Which is somehow a pity, considering that SDL’s software throws up so many error messages and crashes so frequently that we need to get some help, well, from somewhere!
And the good news? Well, all that’s set to change! No more desperation! SDL have a new knowledge portal which organizes content in a slightly more useful way. Here’s what it looks like:
What’s new?
The URL to access the knowledgebase is still the rather abstract http://kb.sdl.com. New sections include a YouTube section with links to rather useful video tutorials. Articles now feature icons to effortlessly print or share documents, and search has been greatly improved, with many more options to choose from and different categories which make it easier to find what you are after.
While the whole SDL/Trados software/customer support package is still far from being user-friendly, to say the least, we are thankful for any improvements made and it’s good to see that a lot of attention is paid to these services.y
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